Every day, we make judgments about the things we see and experience. "A nice restaurant," "a friendly staff," or "service is kind of slow." It's natural to believe what you feel and hear and see. But we often forget there are often factors at play - with people and with businesses - that are at work behind the scenes. But it's often those invisible, intangible factors that play the biggest role in what we end up seeing, hearing, tasting and experiencing.
In our work, any given event might require hundreds of minute decisions made by our staff on the fly to keep an event moving along, ensure everyone is fed in a timely manner, and fixing anything that has gone - or is about to go - wrong. It's our culture to work behind the scenes constantly adjusting those intangibles to deliver events with "The Zilli Touch" every time. But you'd never know it!
On a much larger scale, I think the same analogy applies to how our government brought down Bin Laden. The security of this country rests on well trained professionals who knew how to relentlessly pursue and track him, yet they did it all secretly, out of sight. The average citizen might have thought our government was doing nothing to find Bin Laden, but that's how they protect the security of our country. So few appreciate the tireless efforts of our military to quietly protect us without us even being aware of it. This Memorial Day let's tip our hats and raise a glass in honor of those who serve.
