Tuesday, May 17, 2011

Peeling the onion

Every day, we make judgments about the things we see and experience. "A nice restaurant," "a friendly staff," or "service is kind of slow." It's natural to believe what you feel and hear and see. But we often forget there are often factors at play - with people and with businesses - that are at work behind the scenes. But it's often those invisible, intangible factors that play the biggest role in what we end up seeing, hearing, tasting and experiencing.

In our work, any given event might require hundreds of minute decisions made by our staff on the fly to keep an event moving along, ensure everyone is fed in a timely manner, and fixing anything that has gone - or is about to go - wrong. It's our culture to work behind the scenes constantly adjusting those intangibles to deliver events with "The Zilli Touch" every time. But you'd never know it!

On a much larger scale, I think the same analogy applies to how our government brought down Bin Laden. The security of this country rests on well trained professionals who knew how to relentlessly pursue and track him, yet they did it all secretly, out of sight. The average citizen might have thought our government was doing nothing to find Bin Laden, but that's how they protect the security of our country. So few appreciate the tireless efforts of our military to quietly protect us without us even being aware of it. This Memorial Day let's tip our hats and raise a glass in honor of those who serve.

Monday, July 12, 2010

Public opinion people's perceptions are manipulated


I ask a lot of questions, partly because I’m naturally curious and partly because I’m skeptical. I agree with Seth’s opinion that people's perceptions are easily manipulated, and rarely do people draw their own conclusions. Too often we succumb to the herd mentality and go along with what we hear others say. Success doesn’t always go to the most skilled, but perhaps to the most lucky, or most adept at playing the game.

Jim Zilli

Monday, March 15, 2010

Thought of the day

Your most vivid fears...

are almost certainly not the most important ones.

We pay attention to the loud and the urgent. This can lead us to ignore the important and achievable paths open to us--because we're so busy defending against the overwhelmingly dangerous (but unlikely) outcomes instead.

Posted by Seth Godin on February 21, 2010

Friday, March 5, 2010

An Ethical Life

Repost December ZHG Newsletter
Message from James Zilli, CEO
“An Ethical Life”

I recently listened to an interview with Warren Buffet, whose hard work, wisdom and ethics I admire greatly. He was speaking to students at Columbia University about ethics. He said he believes in America and although people have been betting against the USA for 200 years, they’ve been continually wrong. This is a great country.

He advised his audience to find jobs they love; for him, his job-hunting was never about money. He went to work for Ben Graham and was so thrilled he didn’t even know what his salary was until his received his first paycheck.

Someone asked how to be successful. Buffet said, “marry well.” He didn’t mean marry for money, he meant find a partner where you can support each other, mentor each other, and help each other evolve to become the people you want to become. That struck a deep chord with me, and I want to thank my wife, Sandy, for doing just that for me over the years.

Another student asked Buffet if he thought you can teach ethics in a business college. His response was they can be taught, but most people learn ethics and values from their parents. I completely agree. I think of how my brothers, their wives, my children – they all work to operate our family business. I know a thank you is due all of them. I’m thankful for the daily life lessons in ethics my mother and father gave me just by watching them. I realize now how much they imparted to me.

At Zilli Hospitality Group, we consistently strive to take the ethical high road in all our business dealings. It may seem silly to think of ethics when planning parties, but many times a day people bring problems to me. Every time I want to ensure that ethics were applied both ways. We try to be fair and honest and treat every client as we would our friends and family.

One of our associates recently shared a very wise thought a client shared with her. She said, "If one good thing has come out of this bad economy, it is the fact that people are now focusing on their core values and what is truly important - their family, friends and loved ones." While we all struggle in this difficult time, it is helpful to reflect upon these things. We all need to make money to survive, but it’s our loved ones and friends who make our lives truly rich.

So this issue is devoted to you with my deepest thanks this holiday season. Thank you to all of you – our wonderful Zilli Hospitality Group clients, friends and family. May the coming year bring you plenty of good health and prosperity.

Thursday, March 4, 2010

Thought of the Day - Good, Better, Best

Good, Better, Best, Customer service and critical thinking, being proactive, showing imitative is a lifestyle and can be developed and become second nature if you want it bad enough. Most times there is not a reward expect you knowing what you have accomplished. The question always is "How bad do you want it?"

Wednesday, March 3, 2010

Do you deliver?

Do you over deliver or under deliver, truthfully I only want fanatics and people who have passion and over deliver 7 days a week 24 hours a day.

Tuesday, December 15, 2009

8 Questions and a Why

Who are you trying to please?
What are you promising?
How much money are you trying to make?
How much freedom are you willing to trade for opportunity?
What are you trying to change?
What do you want people to say about you?
Which people?
Do we care about you?
(and after each answer, ask 'why?')